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If you have any questions before making a purchase chat with our online operators to get more information.

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If you have need any help about the after-sales issues, please submit a ticket.

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Return Policy

We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. Please contact us in “ My Orders” in your registered account, we will reply to you within 24 hours.

Our Return Policy is as follows:

  • You may return all products within 30 days (from the date you receive the items)of delivery for exchange or refund. The original bag and tag should be intact , not be damaged.

  • For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.

  • Please note the following items cannot be returned or exchanged:lingerie, bodysuits, swimwear, jewelry, and accessories.

  • We do not accept returned items that were sent back by you directly without checking with us first.

  • Please do not make returns directly to the address on the package received. only send to the address that our customer service provided.

  • If you wish to return the items to the nearest return address, please contact with us and our customer service will reply to you within 24 hours.

  • Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with credit card for your refund to appear.

  • The original shipping fee and insurance are non-refundable.

  • We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by Joyshoetique.